By storing samples with us at Cryoniss, you entrust us to keep them safe and to the highest level of integrity in our world-class UK based storage facilities. However, these samples have ultimately been created to drive forward scientific research, and as such you need access to them expediently, especially when things go wrong! As standard, our contracts are set up that you can have access to them next working day by notifying us by 11am the prior working day. However, we provide you with the direct contact details of your account manager and deputy account manager, such that if you need your samples urgently (24/7/365), we will immediately arrange this for you same day. This includes shipment of samples domestically. There is a slight surcharge for urgent requests to cover our resource overheads.