We have a clear and straightforward pay-on-demand pricing model – upfront costs are limited to a small setup fee that simply reserves storage capacity.
We have world-class storage facilities, providing alerting and reporting functionalities which are monitored 24/7 with 21 CFR Part 11, ISO9001 and ISO17025 compliant laboratory systems.
Complete backup arrangements are in place for all our facilities.
Our processes and procedures have been diligently developed to ensure sample integrity is always of the highest standard.
We operate to the principles of Good Clinical Practice and Good Laboratory Practice.
Upon completion of the clinical study, we will continue to store samples under our Human Tissue Authority licence. Clinical samples can be retained for future research purposes if required.
We also have appropriate procedures in place for the repatriation or disposal of clinical samples.
Clinical sample data is stored on a secure, HIPAA compliant, fully auditable, cloud-based laboratory inventory management system.
Bespoke, secure customer portals can also be created, providing visibility of your samples.
We provide next-day dispatch and receipt of samples as standard and are very happy to accommodate urgent requests.
Our premium courier partners put sample integrity and customer service at the heart of their offering.