Privacy Policy

Cryoniss Privacy Notice

Our contact details

Name: Cryoniss Ltd

Address: Alderley Park, Mereside, Macclesfield, SK10 4TG, UK

Phone Number: +44(0)1625 460235

E-mail: solutions@cryoniss.com

We currently collect and process the following information:

• First and surname

• Department and job function

• Company email address

• Company telephone number

• Company address

• What Cryoniss service you are interested in

How we get the personal information and why we have it

We have received the information either from you, your company or from a public source such as a company register, a website, a telephone directory, etc.

Most of the personal information we process is provided to us directly by you for one of the following reasons:

• to store business contacts, to be able to offer support to the needs of the customer; informing customers and interested parties about our products and services;

• the basis of performance of a contract.

We also receive personal information indirectly, from the following sources in the following scenarios:

• Social Networking sites such as LinkedIn

• Business Development databases such as Biotechgate

We conduct basic profiling for our marketing purposes to ensure relevant and targeted communications. This might be in the form of segmentation based on location or stated interests.

We would like to use the data we have to occasionally send you details of products or services that we offer and that we have identified as likely to be of interest to you. If at any point you would like to opt-out of receiving communications from us, or if you would like to change the channel we use to contact you please contact us at unsubscribe@cryoniss.com

In carrying out our business including our obligations to you, we may use sub- contractors such as service engineers, quality insurance consultants, transport companies, etc and we may share information with them. These may also include compliant organisations based outside the EU such as Google. We will ensure that they respect your privacy and abide by all data protection laws.  We will not sell or rent your personal data to any third-party companies.

Under the General Data Protection Regulation (GDPR), the lawful bases we rely on for processing this information are:

• Your consent. You are able to remove your consent at any time. You can do this by contacting unsubscribe@cryoniss.com

• We have a contractual obligation.

(f) We have a legitimate interest.

How we store your personal information

Your information is securely stored on the servers of selected third parties (like Microsoft Office 365). Your personal data can only be accessed by authorised employees of Cryoniss Ltd.

Your personal data will be stored for as long as there is an active customer relationship with you or the company you work for. In the event contracts have been concluded with you or the company you work for, your personal data will be stored for as long as required by law.

We will then dispose your information by permanently erasing it from our records.

Your data protection rights

Under data protection law, you have rights including:

Your right of access – You have the right to ask us for copies of your personal information.

Your right to rectification – You have the right to ask us to rectify personal information you think is inaccurate. You also have the right to ask us to complete information you think is incomplete.

Your right to erasure – You have the right to ask us to erase your personal information in certain circumstances.

Your right to restriction of processing – You have the right to ask us to restrict the processing of your personal information in certain circumstances.

Your right to object to processing – You have the the right to object to the processing of your personal information in certain circumstances.

Your right to data portability – You have the right to ask that we transfer the personal information you gave us to another organisation, or to you, in certain circumstances.

You are not required to pay any charge for exercising your rights. If you make a request, we have one month to respond to you.

Please contact us at enquiries@cryoniss.com if you wish to make a request.

How to complain

If you have any concerns about our use of your personal information, you can make a complaint to us at enquiries@cryoniss.com

You can also complain to the ICO if you are unhappy with how we have used your data.

The ICO’s address:

Information Commissioner’s Office

Wycliffe House

Water Lane

Wilmslow

Cheshire

SK9 5AF

Helpline number: 0303 123 1113

ICO website: https://www.ico.org.uk