You mention end-to-end cold chain logistics service. Can you help with other shipments?

At Cryoniss, we endeavour to remove as much non-value-added time from our customers as possible. Coordinating the logistics of sample shipments, we believe is not the best use of highly skilled scientists’ time. Whether it is hunting around for dry ice and packaging or chasing customs for updates, scientists should be at the bench driving [...]

By |January 11th, 2022|Comments Off on You mention end-to-end cold chain logistics service. Can you help with other shipments?

Can you help me acquire biological samples?

At Cryoniss our specialism and business focus is ensuring your biological samples are 100% secure and maintained to the highest quality. However, we have extensive experience of sourcing cell line reagents and patient material and through our specialist network are able to provide guidance on who to talk to.

By |January 11th, 2022|Comments Off on Can you help me acquire biological samples?

You mention a one-off customer onboarding fee? What is this for and how much does it cost?

At Cryoniss we are highly regulated by multiple governmental organisations. This means that we are required to ensure that all samples and products we store have been legally, ethically and morally acquired and we are allowed to store them on behalf of the customer. Depending upon the complexity of the samples, their origins and route [...]

By |January 11th, 2022|Comments Off on You mention a one-off customer onboarding fee? What is this for and how much does it cost?

You mention pay-as-you-go contracts. What does this mean?

One thing we have learned over the years is that science is unpredictable and delays to projects happen all the time: be that through customs delays, project initiation delays, patient recruitment delays etc. For this reason, we implement as standard a pay-as-you-go invoicing process whereby you are charged for the max number of samples you [...]

By |January 11th, 2022|Comments Off on You mention pay-as-you-go contracts. What does this mean?

Is there a minimum sample number to store with yourselves?

Not at all. You can send us a single sample vial if you need to. However, we do have several regulatory checks that we must routinely complete, therefore we do have a small monthly administration fee applied.

By |January 11th, 2022|Comments Off on Is there a minimum sample number to store with yourselves?

You are accredited to high standards; however, we do not require GLP level of storage. Do you have multiple levels of service, to keep the costs down?

At Cryoniss, we believe the quality of data generated in any experiment is only as good as the reagents used. Validating reagents in lieu of the actual interesting experiment takes time to do, therefore once you’ve optimised your samples it is important to keep them in the highest condition and standards as possible. When Phil [...]

By |January 11th, 2022|Comments Off on You are accredited to high standards; however, we do not require GLP level of storage. Do you have multiple levels of service, to keep the costs down?

What alerting facilities do you have to notify you of any temperature excursions?

All our storage units are fitted with UKAS validated temperature probes – should there ever be a temperature excursion, alerting facilities activate and the Cryoniss on-call team receive SMS text messages and emails – this system operates 24 hours a day, every day of the year with Cryoniss team members always being available to attend [...]

By |January 11th, 2022|Comments Off on What alerting facilities do you have to notify you of any temperature excursions?

What temperatures do you store biological samples at?

At Cryoniss, we can accommodate storage of biological samples from ambient, +4˚C, -20˚C, -80˚C and -196˚C (vapour phase liquid nitrogen) in our world-class facilities. The purpose of biopreservation is to maintain the integrity of biological samples over time with the ability to recover them on demand in the future for further research. The temperature at which samples [...]

By |April 1st, 2021|Comments Off on What temperatures do you store biological samples at?

How much time do I need to give you to retrieve a sample from storage?

By storing samples with us at Cryoniss, you entrust us to keep them safe and to the highest level of integrity in our world-class UK based storage facilities. However, these samples have ultimately been created to drive forward scientific research, and as such you need access to them expediently, especially when things go wrong! As [...]

By |April 1st, 2021|Comments Off on How much time do I need to give you to retrieve a sample from storage?

What back ups do you have in your facilities for fridges and freezers?

All Cryoniss facilities are fed directly by two independent sources of electricity from the local power station. Alongside this, we have our own generator, which will power the facilities automatically in the event of power supply failure. All our storage units and equipment undergo routine maintenance, including servicing and stress testing. For every 3 live [...]

By |April 1st, 2021|Comments Off on What back ups do you have in your facilities for fridges and freezers?
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